Privacy Policy

Melbourne Furniture Care ("we", "us", or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our online platform and services related to furniture repair, upholstery restoration, and related activities.

Information We Collect

We collect personal data that you voluntarily provide to us when you use our services or communicate with us. This may include:

• Your full name, postal address, phone number, and email address
• Details about the furniture and services requested
• Payment and billing information
• Correspondence and customer feedback

How We Use Your Information

Your information is used to provide, manage, and improve our furniture repair and restoration services, including:

• Processing service requests and fulfilling orders
• Communicating important updates and responding to inquiries
• Managing payments and invoices
• Improving customer experience and our services based on feedback
• Ensuring compliance with legal obligations

Legal Basis for Processing

Under relevant data protection laws, including the GDPR, we rely on the following legal bases to process your personal data:

• Performance of a contract – to provide our services as agreed
• Compliance with legal obligations
• Legitimate interests – improving and protecting our business operations

Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your data with trusted third parties only as necessary to:

• Third-party service providers assisting with payment processing, delivery, or repair services
• Legal authorities when required by law or in good faith belief of legal obligation

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and tax obligations, after which your data is securely deleted or anonymized.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, subject to certain legal exceptions
• Object to or restrict processing of your data in certain circumstances
• Withdraw consent at any time, where processing is based on consent
• Request data portability

To exercise these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

International Transfers

If your personal data is transferred outside Australia for processing or storage, we ensure it is protected with adequate safeguards consistent with Australian and international data protection legislation.

Updates to This Policy

We may update this privacy policy periodically to reflect changes in regulations or our practices. Any updates will be posted on this page with a revised date.

Contact Us

For questions or requests regarding your personal information, please contact: